Chatway Customer Support

What you can ask

• Show my five most recent unresolved customer conversations and summarize what needs attention.Copy

  Example path search-conversations→get-conversation · Chatway support triage skill

• Find conversations for a customer by name or email and summarize their support history.
• Read this conversation, search my knowledge base, and draft a reply without sending it.

MCP connector

Server URL

https://mcp.chatway.app/mcpCopy

Login

OAuth

Tools

Skills

5 in the ChatGPT listing

• Chatway ai reply assistantDraft and send accurate customer replies using conversation history and your Chatway knowledge base.
• Chatway customer contextUnderstand a customer's history, previous issues, and past interactions in Chatway before responding.
• Chatway smart routingIdentify Chatway conversations requiring human assistance and route them to the right support agents.
• Chatway support insightsAnalyze Chatway customer conversations to identify recurring issues, support trends, and knowledge gaps.
• Chatway support triageReview unresolved Chatway conversations, prioritize urgent requests, and identify chats requiring attention.