The EdgeTier MCP server connects AI assistants to EdgeTier, a contact centre intelligence platform that analyses customer service conversations from platforms such as Zendesk, Genesys and Salesforce.
Users can query their own contact centre data in natural language: pulling metrics, reading conversations, investigating anomalies and running qualitative analysis without leaving the chat. Key features:
MCP connector
Server URL
https://mcp.edgetier.com/mcp
Login
OAuth
Tools
Reads data32
Changes data1
Skills
None in the store listings. The server needs sign-in, so we could not check it
