Talk to your support agent and knowledge from your AI
eesel gives your company an AI support agent that knows your helpdesk, your docs, and your past tickets. This connector puts that agent inside your AI. More
What you can ask What did you handle this week, and is anything waiting on me? Copy
Example path approvals Weekly support review skill
How do we handle a refund when an order arrives damaged? From now on, never promise customers a delivery date. MCP connector Server URL https://oracle.eesel.app/mcpCopy Login OAuth Tools Reads data8 activity approvals automations billing files instructions integrations status
Changes data4 chat decide_ invite manage_
Deletes or can't be undone2 manage_ upload_
Skills 10 in the ChatGPT listing
Answer from company knowledge Find what the company's own help center, docs, policies and past support tickets say about a question. Automate support tickets Have new customer support tickets answered, drafted, tagged, routed or handed off to a person automatically as they arrive, or run a recurring support task on a schedule. Clear the support backlog Work through support tickets already sitting in the queue: sort them, tag or route them, and draft replies, using the company's helpdesk and past answers. eesel Work with eesel, the AI teammate the user's company has hired, when the user addresses eesel by name or refers to their eesel workspace. Find what customers ask about Find the most common questions, complaints, trends and customer sentiment in the company's recent support tickets. Fix a wrong ai answer Correct the company's eesel AI agent after a wrong or off-tone answer, or give it a new rule so it behaves differently from now on, such as when to hand a customer to a person. Reply to a customer Draft a reply to a customer's support ticket, email or chat that follows the company's own policies, tone and past answers. Set up ai support Set up eesel, an AI teammate, to answer customer support: connect the company's helpdesk (such as Zendesk, Freshdesk, Gorgias or Intercom), help center, website or team chat, or add an AI chat to the website. Weekly support review Review what the company's eesel AI agent handled over a period and what needs a person's attention, including actions waiting for approval. Write help center articles Write or update help center articles, FAQs, macros and canned replies from the questions customers actually ask, using the company's past tickets and existing docs. 
LetsBot#390
Gorgias MCP#432