
Find, manage, and analyze customer conversations
Connect your Shared Inboxes in Hiver Omni to your AI to quickly find the conversations you need, understand the context behind customer issues, and take actions like drafting responses, adding tags and internal notes, updating a CRM record, or creating a task in your project management tool. Admins can use your AI to analyze support metrics and trends, including conversation volume, response times, SLA attainment, CSAT, and workload.
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