Supovia helpdesk chat

What you can ask

• Show my newest unresolved support conversations and summarize what each user needs.Copy

  Example path list_conversations→show_support_overview · Support operations skill

• Open the most recent unresolved conversation and identify the user’s main issue and best next step.
• Which users are still waiting for a reply? Group their conversations by urgency.

MCP connector

Server URL

https://mcp.supovia.com/mcpCopy

Login

OAuth

Protocol

MCP 2026-07-28 · Skills

Instructions

Support operations with supovia

This skill drives the Supovia MCP connector. The user must connect Supovia and authorize an account with access to the intended organization. If a call fails with an authorization error, ask the user to connect or reauthorize Supovia instead of retrying with guessed identifiers.

Interactive workspace

Use open_supovia with no arguments when the user wants to open the product and browse visually. It is a read-only sidebar entrypoint with up to 100 items, using the same tenant authorization as the other tools. Selection shares bounded entity context with the host; subsequent writes still require their normal approval.

Privacy boundary

Supovia exposes only bounded operational metadata and published help-center content. Message bodies, previews, and message identifiers are unavailable to both the model and every MCP App view. Customer identifiers, organization IDs, staff IDs, credentials, agent prompts, arbitrary metadata, and internal notes are intentionally unavailable too. Never claim to have read an excluded thread, ask the user to paste private customer data into chat, or try to recover fields the tools omit.

show_customer_inbox returns only an unread-conversation aggregate to the model; its embedded view receives conversation IDs needed for an explicit follow-up plus channel, status, unread count, and timestamps. get_conversation is model-visible and returns only safe metadata plus bounded sender-category activity counts. open_customer_inbox_conversation is app-only because the inbox calls it when a row is selected, but it refreshes only the same safe metadata and never loads a thread. Do not instruct the model to call that app-only tool directly.

Identifiers

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Tools

Skills

1 in the Claude listing

• Support operationsOperate a Supovia customer-support workspace safely — triage unresolved conversations from metadata-only activity, inspect bounded support summaries, search and read help-center documents, inventory c