Run your customer support
SupportFabric is an AI customer-support platform for Shopify and WooCommerce stores, covering WhatsApp, Instagram, Messenger, email and web chat. Connect it to ask what needs attention, review conversations and complaints, look up orders, check AI resolution and response times, and keep your knowledge base up to date. More
MCP connector Server URL https://api.supportfabric.com/mcpCopy Login OAuth Tools Reads data23 billing_ billing_ complaints_ contacts_ conversation_ conversations_ dashboard_ integrations_ invoice_ kb_ kb_ kb_ order_ orders_ report_ report_ report_ report_ report_ report_ report_ team_ whoami
Changes data11 complaint_ complaint_ complaint_ conversation_ conversation_ conversation_ conversation_ conversation_ kb_ kb_ kb_
Deletes or can't be undone2 kb_ kb_
Skills 3 in the ChatGPT listing
Fill a knowledge-base gap Check whether the SupportFabric AI's knowledge base can answer a customer question, and if not, draft and (with approval) add or update a knowledge-base note so the AI answers it next time. Resolve a complaint Work a SupportFabric complaint end to end — read the complaint, the customer's conversation and their order, explain what happened, draft a reply, and (with the user's go-ahead) add an internal note and update the complaint's status. Support triage Build a prioritised to-do list of what needs attention in SupportFabric right now — unanswered customers, chats taken over by humans, and urgent or high-priority open complaints. 
