Kipwise Support Desk

Kipwise Support Desk connects your AI to your team's Kipwise support desk, the helpdesk and ticketing system built into Kipwise: the customer support inbox, the public ticket desk, and the internal request desk where teammates ask IT, HR, finance or operations for help.

Ask your AI to list and search support conversations, read a conversation or ticket with every message and internal note, look up a customer contact, list tickets by state, priority or assignee, see your saved replies, and pull help desk metrics such as first response time and time to close, or a desk's report of requests, deadlines met and ratings. When you ask, your AI can add an internal note to a conversation or ticket, assign it to a teammate or group, claim a ticket, set its priority, or tag it. More